Terms and Conditions

Delivery

Orders over the value of £100 will qualify for free delivery to addresses in mainland UK only. Delivery charges for orders under the value of £100 will depend on volume and weight (maximum delivery charge £7 plus VAT). Please note that some items may take up to 8 weeks delivery depending on demand and colour. Stock items will be dispatched immediately on a 48 hour delivery service to addresses in mainland UK. Where an order consists of both stock and non-stock items free delivery will only apply if the order is dispatched when the entire order is ready. If you wish to have individual items dispatched when they are ready standard delivery charges will apply for items under £100.

Once an order has been despatched the order cannot be cancelled. If a customer refuses delivery once an item has been despatched we will charge a fee equivalent to the full carriage charge to us.

All goods must be signed for on delivery. Please sign for goods as "unchecked" and check all items at the earliest possible opportunity. Any damages or shortages must be reported to us within 3 days of receipt of goods.

Returns

Returns can only be made after informing us and getting a returns number and giving a valid reason for return. All returns must be unused, in good condition and in the original packing. A charge will be deducted from the refund if goods are not returned in their original packaging.

Please obtain a Certificate of Posting (available free from the Post Office) for all returns. All refunds will be processed within 28 days.

Warranties

Most nursery goods come with a 6 month manufacturer's warranty against manufacturing faults. The exceptions to this are Maclaren, who give a 12 month warranty, and Bugaboo, who give a 2 year warranty. Warranties are non-transferable. The attachment of a BuggyBoard to a pram or buggy may invalidate a manufacturer's warranty.

Goods under warranty must initially be returned to the place of purchase for investigation. Proof of purchase must be retained and shown as evidence of the warranty. If you have any questions regarding a product under warranty please contact us for guidance.

Product representations

Bambino reserve the right to alter any details of the products featured on this website without prior notice. All sizes and weights are approximate and are intended as a guide only.

Representations of colours are approximate only, due to the limitations of photographic equipment and display devices. All images used on this website are protected by copyright and should not be used without pemission of the owner. All product illustrations have been reproduced by permission of suppliers.

Privacy policy

No customer details are requested by this website unless a customer chooses to contact us by using the feedback form. The details submitted using this feedback form are not stored on this website.

When a customer places an order the following details may be requested: name; address; telephone number; email address; and credit/debit card details. These details are collected solely for the purpose of fulfilling the order and are not retained once an order has been completed. Credit/debit card details should never be sent via email. Bambino accept no responsibility for any unauthorised transactions that may occur if a customer sends debit/credit card details using this method.

Bambino do not disclose any customers' information to third parties without the consent of the customer. Information will be disclosed to third parties when this is essential for the purpose of processing an order e.g. for delivery of goods.

We do not send unsolicited emails and only email customers to confirm an order or in response to communication direct from a customer.

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© 2008 Bambino
48 North Street, Exeter, Devon, England EX4 3QR
Tel: (+44) 01392 218088
Enquiries: enquiries@bambino-online.co.uk